Privacy Policy

Blue Ridge Services Privacy Policy

At Blue Ridge Services, we are committed to maintaining the trust and confidence of our customers, clients, and visitors to our website. We want you to know that we will never sell, rent, or trade our email lists with other companies and businesses for marketing purposes. Your contact information is stored securely in our CRM system and we only use it to communicate with you about Blue Ridge Services products, services, and resources. This privacy policy includes a lot of details about when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Cookies

Our websites use cookies to collect information.  This includes information about browsing and purchasing behavior by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

What are cookies?

Like most websites, the Blue Ridge Services website use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites and to help you access information on our website.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behavior when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  Blue Ridge Services can use cookies to monitor your browsing.

How are cookies managed?

The cookies stored on your computer or other devices when you access our websites are designed by:

- Blue Ridge Services, or on behalf of Blue Ridge Services, and are necessary to enable you to make purchases on our website;

- third parties who participate with us in marketing programs.

What are cookies used for?

The main purposes for which cookies are used are: -

  1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
  2. For Blue Ridge Services to market to you, particularly web banner advertisements and targeted updates.
  3. To enable Blue Ridge Services to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  4. To enable Blue Ridge Services to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

 

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under "Privacy and security," click “Content settings”.
  3. Click “Cookies”

 

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

 

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

 

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off.  If you only disable third-party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.

Google Analytics

When someone visits www.blueridgeservices.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our marketing emails and content downloads, we collect personal information. We use that information for a couple of reasons: to send your downloads and videos you have requested; to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organizations and businesses.

We use a third-party provider, Hubspot, to deliver our content and emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Hubspot’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our new business development manager Sarah Bolton.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our new business development manager Sarah Bolton at sarah@blueridgeservices.com.

By continuing to use our services on or after May 24, 2018, you indicate your agreement with each of the updated and new terms and policies that are effective as of that date. Alternatively, if you would like to withdraw consent or object to the processing of your personal information, please contact us.

Review of This Privacy Policy

We review this privacy policy annually. The date of last review/edit was May 24, 2018.